How Accelerator LSP went from ‘scary’ payroll chaos to industry-leading accuracy

The Challenge

Accelerator LSP is headquartered in Seattle, US, but employs scientists in Singapore for its research and development needs. Aside from different time zones and geographies, it previously struggled with complex differences in labor laws, tax regulations, leave policies, and employee benefits.

Some of the challenges faced by Accelerator LSP were:

• Coordination with multiple payroll vendors: Accelerator LSP used a local payroll vendor in the US and in Singapore where they had employees, which meant having to run through payroll inputs and manage errors with different vendors and different timezones for their employees.
• Poor communication: E-mail was the common mode of communication with these vendors,which came with delayed response times, inaccurate updates, and switching agents for every response, resulting in a poor employee and client experience.
• Lack of dedicated support: The absence of a dedicated point of contact resulted in uncertainties about service deliverables and timelines, and a poor sense of control leading to operational inefficiencies and frustration.
• Poor control: Depending on local vendors meant you were following the timelines, cut-off dates, and processes set by them for every payroll cycle which was disconnected from company practices in many scenarios.

These challenges made it clear how crucial it was to consolidate payroll and unify the experience into a more streamlined platform.

“Poor communication. That was the biggest challenge we faced. It was a never-ending wait for responses by email, with no visibility into issue resolution and no dedicated person either. Every response would be from a new person. The difference in time zones and the lag between getting back to someone halfway across the world on payroll is a scary thing.”

Jessica Burback

Chief of Staff, Accelerator LSP

The Solution

Especially in a country that is new and unknown to a business, compliance and local labor laws can be overwhelming.

Accelerator LSP now partners with Multiplier to process global payroll for employees in Singapore and the US. Its global payroll system runs automated compliance checks, handling all local government regulations and statutory contributions for timely and error-free adherence.

Moreover, with efficient workflows, the system ensures accurate and timely salary disbursements for overseas employees, meeting strict SLAs.

Accelerator LSP’s team also no-longer wastes valuable time on inefficient communication processes. Instead, it works closely with in-country experts who facilitate smooth negotiations and personalized support, and a dedicated customer success manager (CSM), who is a single point of contact for all queries.

This approach ensures prompt responses at all times, which instills confidence and trust in a vital solution like global payroll.

The Result

The payroll transformation has been an unmitigated and ongoing success for Accelerator LSP, delivering improvements across the board:

1. 1. 30% annual cost savings
   2. 100% compliance with local regulations
   3. Saved 75% time on vendor coordination and communication
   4. Industry’s best 99.5% payroll accuracy

“Having someone like our Multiplier customer service manager was very reassuring for us. That’s why we’ve enjoyed this relationship so much. I think for us, part of it was just being reassured that you would be able to handle local laws and HR aspects, as well as understanding the leave and time-offs which is a very unique thing in each country.”

Jessica Burback

Chief of Staff, Accelerator LSP