How an international money transfer firm uses Multiplier’s EOR to hire local talent fast

The problem: Getting local expertise

With new money transfer destinations continually being made available to customers, the client faced a recurring problem. In order to make the money transfer process as smooth as possible, they needed to hire workers all over the world.

For instance, in Pakistan — one of their main money transfer destinations — the company needed talent with the local knowledge necessary to reliably handle third-party integrations with banks, mobile wallets, and telecom companies. What they didn’t need was the hassle of opening a local entity.

To continue providing a seamless money transfer experience for customers, they needed a global hiring solution that would let them access the talent they need without compromising their agility.

“When we’re trying to better understand a market while also remaining agile, we don’t have time to set up an entity simply to hire someone.”

The challenge: Finding a trustworthy partner

The hunt was on for a new approach. One solution they explored was the use of online platforms to engage contractors. However, this hour-by-hour service did not provide the company with the peace-of-mind of formal employment.

The client also dipped its toes in the Employer of Record (EOR) space, finding it a much better fit for their needs as it allowed them to hire full-time employees via a third party. They were disappointed, however, to find that other providers were not comfortable with the APAC space. They needed an EOR they could trust to understand the region and its many compliance intricacies

“Multiplier had a reputation of being from the region, understanding it very well, and having that local expertise we were looking for.”

The solution: End-to-end global employment support

Multiplier’s EOR allowed the client to hire several employees in Pakistan without having to set up a time-consuming and costly entity, massively reducing the time-to-hire.

“Multiplier allows us to get the technical profiles that we’ve been looking for: People who are very comfortable with the type of local partners that we’re engaging with.”

The implementation process involved rigorous testing and tailored guidance. The client received simulations detailing what pay slips would look like in a typical month, ensuring compliance and confidence before execution.

A responsive team supported the entire implementation, including a tax expert and payroll specialist. Akhil, their account manager, stayed involved throughout, joining calls and offering valuable insights into the company’s history and needs.

“What I especially appreciated was how we were introduced to the people who are in charge of different things. We felt taken care of, supported, and the implementation was right on time.”

After a speedy implementation, the month-to-month running process has been smooth, with teams paid on time and global operations proceeding without issue.

The results: Scalable growth (without the headache)

A global team driving bottom-line results

With new employees easily deployed on the ground, friction in third-party integrations was drastically reduced. Finishing an integration used to be a landmark moment; now, the dedicated team hired via EOR enables the company to complete several new integrations in a given month.

The hiring of global talent hasn’t stopped in Pakistan. Multiplier enabled the client to hire high-quality, hard-to-reach talent in places like the Philippines, where they previously only used unstable contractors. By shifting to hire in a talent-rich geography like the Philippines using the EOR model, the business gained the peace of mind necessary to retain excellent, high-demand workers.

With solutions from Multiplier, the client is able to reward loyalty, hire local experts on a full-time basis, and continue building a fully-integrated global team.

“Be ready for a stakeholder that’s communicative, that’s sincere, and that’s very, very responsive.”

Consolidated Global Payroll

The success of the EOR implementation also gave the client the confidence to leverage Multiplier’s Global Payroll product for its Australian entity — a decision driven by the trust built over time.

With Global Payroll, launching employee pay slips is now a one-click process. Administrative tasks like expense reimbursements, which were previously handled manually by the accounting team in distant geographies, are now efficiently approved and paid out on time through the payroll system.

“Now we can easily get expenses approved and paid out on time, our employees have the comfort level necessary to socialize, to travel, and to bond more.”