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Global Work Glossary

Lost in a maze of global employment jargon? Find your way out with our handy collection of work and HR terminology

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Agent of record

What is an Agent of Record?

An Agent of Record (AOR) is a legally recognized individual or entity authorized to represent another party, typically a business, in negotiations or administrative processes. This designation is commonly used in insurance and financial services, where the AOR has the authority to manage policies and make decisions on behalf of the client.

Function and Responsibilities

The main function of an Agent of Record is to serve as the intermediary between a client and service providers, such as insurance companies or financial institutions. Responsibilities include handling the submission of proposals, managing policy renewals, and acting as the communicator for all contractual matters. The AOR ensures that the client’s interests are represented accurately and effectively in all dealings.

Benefits and Strategic Importance

Having an AOR can be highly beneficial for businesses as it centralizes communication and decision-making through a trusted representative. This can lead to better terms in negotiations, more efficient handling of paperwork, and overall, a more streamlined approach to managing specific services. For companies that deal with complex regulatory environments or multiple service contracts, an AOR provides a level of expertise and oversight that can be crucial for compliance and operational efficiency.

An Agent of Record plays a critical role in facilitating and managing the business relationships between clients and their service providers. By providing expert advice and representation, an AOR not only helps businesses navigate through complex administrative processes but also safeguards their interests in a variety of professional settings.

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