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Global Work Glossary

Lost in a maze of global employment jargon? Find your way out with our handy collection of work and HR terminology

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What does cross-training refer to?

Cross-training is the practice of training employees to perform tasks or responsibilities that are outside their primary job roles and typically performed by another employee. The goal is to enhance workforce flexibility and efficiency, increase employee skills and improve internal collaboration by giving employees greater understanding of other job roles. This practice also allows companies to prepare for emergencies — for example, if a member of staff goes on leave with sickness, the company will have someone to fill the gap.

To set up a successful cross-training program, you should create a clear structure that identifies the the specific skills and knowledge that employees need to develop and works to fill them in. A feedback loop between employees that are in training and employees that are already working on the task in hand can provide valuable insights and support.

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